1.5 million users image

myGP reaches 1.5 million active users

myGP reaches 1.5 million active users

1.5 million users image

myGP® has seen a 50% increase in active users in the last six months. Launched in spring 2016 and now with 1.5 million active members (users) across the country using the app to manage their health, myGP remains the number one downloaded medical app in the UK.

myGP, developed by iPLATO Healthcare is NHS Assured and offers users and their dependents appointment booking at their registered GP surgery, medical record access and repeat prescription ordering, medication reminders, health tracking, e-referrals and a pharmacy service finder. 

Advanced capabilities are also available to practices and CCGs who commission the myGP platform including; care navigation, data aggregation for triage and video consultation as well as personalised patient engagement to increase uptake of immunisation, health checks and cancer screening. myGP continues to add to its range of capabilities which help to improve patient outcomes. 

Due to its large userbase myGP was asked by the NHS to assist in communicating guidance for the current outbreak of Coronavirus.

Speaking of this milestone CEO Tobias Alpsten commented ‘this is a fantastic achievement by our supporters within the NHS and our team. It means that we continue to meet more and more of our users’ healthcare needs at their own registered GP surgery. The real winners are myGP members who previously had limited options for accessing online services and we hope that by using myGP their lives will be made simpler and more convenient.

We are continuously listening to app users and practices about features that would help them in their day-to-day lives and continue to build these into the myGP app. We regularly get fantastic feedback from both practices and patients and our local account managers continue to work directly with practices to help them to help patients to adopt digital tools. It’s great to see that this is working.’ 

myGP directly codes into a practice’s clinical system meaning that all actions taken on the app are seamlessly and instantaneously picked up by the practice’s system, providing time and cost savings directly to the practice, the ability to cancel appointments online dramatically reduces DNAs, freeing up appointments for those who need them the most. 

Talking of the achievement, Cath McLenan, IT Officer, at Bay Medical Group commented ‘we have been using the myGP app across Bay Medical Group since late 2018 and we currently have over 10,000 of our patients using it across Bay Medical Group. By allowing our patients online access through myGP we have been able to reduce our DNAs and allow reception staff more time to manage other tasks other than just manning the phone lines. We have also received really positive feedback from patients about how easy it is to use and download. It’s been a fantastic working with the myGP team, and I look forward to continuing our relationship into this year and beyond.’

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